Terms of sale

1. Generalities

1.1 These general terms and conditions of sale apply to all quotations, all order forms, all agreements and all invoices of SANDERS PARTS, including orders and purchases placed through the web store available at www.sandersparts.be.
1.2 The customer acknowledges that he has read these general terms and conditions.
1.3 Acceptance of these general terms and conditions also implies that the customer fully waives the application of its own general or special terms and conditions.
1.4 The possible nullity of one or more clauses of the general terms and conditions of sale does not affect the validity of any other clause.
1.5 SANDERS PARTS' offers and estimates are valid for eight working days.

2. Delivery

2.1 Orders and purchases may be collected by the customer from SANDERS PARTS' warehouse or delivered directly by SANDERS PARTS to the customer. Such delivery may only be made to addresses located in the BENELUX, unless expressly agreed otherwise in writing by SANDERS PARTS.
2.2 Any visible defects and non-conforming delivery must be reported in writing within 3 working days at the latest, whereby the customer must describe the defects in detail. The use of the delivered goods by the customer implies their irrevocable acceptance.
2.3 All costs for qualitative acceptance by third parties shall be borne by the customer.
2.4 SANDERS PARTS reserves the right to make partial deliveries, which constitute partial sales. The partial delivery of an order can under no circumstances justify the refusal to pay for the goods delivered.
2.5 Delivery to the door is made at the customer's expense, unless otherwise expressly agreed in writing by SANDERS PARTS.
2.6 The delivery periods communicated by SANDERS PARTS are purely indicative. SANDERS PARTS cannot be held liable in any way in the event of a late delivery, nor can this lead to termination of the agreement.
2.7 Delivery shall always be made at the customer's risk, unless otherwise expressly agreed in writing by SANDERS PARTS.
2.8 Specially ordered parts shall not be taken back.

3. Retention of title

3.1 SANDERS PARTS retains ownership of goods until invoices are paid in full. Nevertheless, the risks of loss or destruction of the sold good shall be transferred in full to the customer from the time the sold good was delivered to it.
3.2 Any advances paid shall be retained by SANDERS PARTS in order to offset any costs arising from non-payment.

4. Pricing Provisions

4.1 The prices applicable to the order are those described in the quotation or those listed on the web store www.sandersparts.be at the time of ordering.
4.2 The minimum invoiced value is EUR 12.50 (excluding VAT). Any order below this amount will be subject to a surcharge of up to 12.50 EUR. This surcharge does not apply for pick-up in our warehouses, provided that payment is made in cash.
4.3 SANDERS PARTS expressly reserves the right to increase the agreed price if, after the conclusion of the agreement, one or more cost price factors (including but not limited to manufacturer's prices) undergo an increase, even if this occurs as a result of foreseeable circumstances.
4.4 In the event of a price increase of more than 10%, the customer has the right to terminate the agreement without costs or compensation by registered letter within 14 calendar days of notification of the price increase.
4.5 All costs, taxes, duties and transport costs shall be borne by the customer, unless otherwise expressly agreed in writing by SANDERS PARTS.
4.6 When requesting specifications for repairs, our study and research costs will be invoiced if the specifications are not met, unless otherwise agreed.

5. Terms of Payment

5.1 SANDERS PARTS' invoices are payable no later than thirty days after the date of the invoice, unless otherwise agreed in writing.
5.2 In the event of full or partial non-payment of an invoice on the due date, the customer is legally and without prior notice of default liable to pay interest on the unpaid invoice amount of 1.5% per started month from the due date.
5.3 In addition, without prior notice of default or other procedure, a fixed compensation of 40.00 EUR will be claimed to cover collection costs. If the actual collection costs are higher, this difference shall also be borne by the buyer.
5.4 Conventional damages in the amount of 15% of the invoice amount still due (with a minimum of EUR 125.00) shall also be payable ipso jure and without prior notice of default, without prejudice to SANDERS PARTS' right to claim higher damages provided proof of higher actual damages (with a maximum of EUR 2,500.00).
5.5 The full or partial non-payment of an invoice on the due date shall make all receivables due and payable at once, ipso jure and without a reminder, and shall entitle SANDERS PARTS to suspend all further orders or deliveries.
5.6 In case of bankruptcy of the customer, mutual debts are offset so that only the balance is due.
5.7 Complaints and disputes regarding the content of the invoice must be formulated within eight days of the invoice date via registered mail to our registered office.
5.8 The submission of a complaint by the customer in no way suspends the payment of the invoices on their due date.
5.9 If an invoice is not paid by its due date, the customer will receive all goods cash on delivery.

6. Warranty Conditions

6.1 Our warranty, during the periods agreed in advance and in writing, is limited to the repair, free of charge, in our workshop, or to the replacement of material previously recognized by us to be defective. Our warranty therefore covers neither transportation costs, nor relocation costs, nor any rental costs or working hours.
6.2 Visible defects and/or non-conforming delivery must be noted immediately upon delivery or collection and reported in writing at the latest within 3 working days, whereby the customer must describe the defects in detail.
6.3 Any hidden defects concerning the delivered goods must be reported by the customer to SANDERS PARTS immediately and at the latest within 6 months of delivery via the warranty request form on the SANDERS PARTS website.
6.4 Complaints for any hidden defects submitted after the expiry of the 6-month period shall only be processed if SANDERS PARTS can invoke its supplier's warranty conditions.
6.5 Any request for a refund or replacement must be presented via the appropriate request form on the SANDERS PARTS website.
6.6 The allegedly defective part must be delivered to SANDERS PARTS within 10 working days. Transportation of defective parts to SANDERS PARTS shall be at the customer's expense.
6.7 If the customer wishes to receive a replacement part immediately, this replacement part shall be invoiced. In the event that the complaint is accepted, a credit note will be issued in favor of the customer regarding the replacement part.
6.8 The request for reimbursement or replacement will be rejected in any case if:

- The offered part was not purchased from SANDERS PARTS
- The defect does not appear to be a hidden defect
- The part was not delivered to SANDERS PARTS in a timely manner, in accordance with Article 6.6
- The application form was not completed correctly, completely and in a timely manner.
- The equipment was disassembled, rebuilt or not assembled with the necessary expertise

6.9 Under no circumstances may SANDERS PARTS be held responsible for injuries or any direct or indirect damage of any kind caused by incorrect operation or use of parts.
6.10 The maximum compensation for damages cannot exceed the invoice amount of the claimed products. Any greater damages will only be allowed from a commercial point of view and are not a rule. Each claim will be evaluated individually for this purpose.

7. Jurisdiction and applicable law

7.1 These general terms and conditions are subject to the provisions of Belgian law.
7.2 In case of dispute, only the courts of the judicial district of Ghent shall have jurisdiction.