FAQ

Here you will find answers to the most frequently asked questions about our products, services and delivery processes.

When will my order be delivered?

Night deliveries are delivered the day of order between 7pm and 8am. Day deliveries are delivered during the next working day.

What parts can I buy at Sanders Parts?

You can come to us for all truck parts, but our specialisation is mainly on truck brands MAN, Mercedes, Volvo and Renault. As an importer from Belgium, we distribute diagnostic devices from Jaltest and JifeLine.

We will be happy to help you with all your questions at +32(0)52 41 44 70 or mail to [email protected] .

Where can I view the terms of sale?

You can revisit these at your leisure via this link .

How can I become a customer?

Register via this link

How do I request a return?

Would you like to submit a return request? Click here .
A return request can be used for unassembled new items as well as for the return of scrap parts.

How do I submit a warranty request?

Would you like to submit a warranty claim? Click here .

How can I have my parcels delivered via overnight delivery?

If you have a secure, covered location that is accessible by pallet truck, we can also arrange night deliveries for you. Fill in your request here to discuss the possibilities with us.

What should I do if I forget my password?

It's very simple: you can request a password reset at any time and set a new password. You can do this via this link .