Deliveries and returns: What you need to know

Types of deliveries:

Day deliveries: ensure smooth reception

Our daytime deliveries take place between 8 a.m. and 5 p.m. It is important that someone is always present at the time of delivery to receive the shipment. Check the driver's waybill carefully and count the packages received.

What to do in case of damage or missing items?

• Don't just reject damaged boxes

• Always note damage or missing packages on the waybill

• Report us immediately by phone or email so we can hold the carrier liable

Night deliveries: Efficient and reliable

For many of our customers, overnight delivery is the ideal solution. You receive the goods faster and can start work immediately. However, these deliveries are made on a trust basis, as they take place outside working hours and cannot be checked directly.

Key points of attention:

• Make sure the goods are delivered to a safe, covered place.

• Check the delivery as soon as you get a chance and report any damage within 24 hours.

• We cannot be held liable for damage due to weather conditions if an indoor venue is not available.

No overnight delivery yet? Ask us about it!

Not set up a night delivery yet? If you have a safe and covered place that can be reached with a transpallet, we can also arrange night deliveries for you. Feel free to contact us to discuss the possibilities.

Returning items: how it works

Returns are sometimes unavoidable, but to make this process as smooth as possible, we ask you to follow our simple steps.

How to make a return request:

• Please fill in the return form on our website.

• Enclose the form with the packages you are returning.

When returning, make sure you always use our orange return sticker. This sticker ensures better traceability, allowing us to process your return faster. Don't have any stickers? Request them easily from one of our representatives.

Order the orange return stickers here!

Types of returns

You can return parts in different ways:

• Organised transport: We arrange the return shipment for you.

• Bring it yourself: You can also bring the parts to our warehouse yourself.

• Representatives: One of our representatives can collect the parts from you.

Important : Never give returns to our drivers without our knowledge. This may result in lost shipments, for which we are not liable.

Return of exchange and scrap parts

Exchange parts or scrap parts should always be returned to us in the original box so that we can reclaim the deposit fee. Please remember to put the orange sticker on the box and submit your return request via our website.

Returning new parts

Would you like to return new parts? Please note that we only accept undamaged parts in their original, undamaged packaging. Also, do not remove article codes that have been applied by us.

In the case of specially ordered parts, return costs may be charged by the supplier. Always ask us in advance about the possibilities before returning such products.

Warranty parts Returns

For warranty parts, please fill in the warranty form completely and enclose it with the return shipment. Again, do not forget to use the orange sticker. Our suppliers ultimately decide on the further course of the guarantee request.

Do you have any questions about our returns procedure or overnight deliveries? Please feel free to contact us at [email protected] or at +32 (0)52 41 44 70 , we will be happy to help you!